A. House Rules
- •Check-in: 02:00 PM | Check-out: 11:00 AM
- •Smoking is not permitted indoors. Guests may use designated outdoor areas.
- •Consumption of alcohol is allowed only in private spaces and in moderation.
- •Quiet Hours are from 10 PM to 7 AM. Loud music or parties are not permitted after 10:00 PM to maintain neighborhood peace.
- •Pets are allowed only if specified under the Pet Policy.
- •Bachelor groups & stag parties are not allowed.
- •Guests are requested to respect the property, furnishings, and local community.
- •Guests cannot invite other guests and day visitors during their stay.
- •Guests are not permitted to use the kitchen unless specifically mentioned in the property listing. Exceptions may be granted, with prior permission, for essential use such as preparing infant meals.
- •Room allocation will be on a first-come, first-served basis.
- •Illegal activities including but not limited to carrying/consuming drugs/narcotics and carrying firearms/weapons are prohibited on the property. Management reserves the right to report any such activities to local authorities.
- •Guests are requested to take care of all personal valuables. Management is not responsible for loss, theft, or damage to any items.
- •All guests must present a valid government-approved photo ID at check-in (e.g., Passport, Voter ID, Driving License).
- •Inappropriate behaviour or violation of any of the above house rules will invite a polite refusal to accept a Booking. If already checked in, management reserves the right to admission or may ask guests to leave.
- •Staycation is not liable for accidents, medical emergencies, natural hazards, or loss of personal belongings during the stay.
- •Power supply, internet, and mobile network may be intermittent. Guests are advised to plan accordingly.
- •Parking is available at select properties. It is limited and on a first-come, first-served basis. Guests park at their own risk, and management is not liable for theft or damage.
- •Use of swimming pools or recreational areas (if available) is at the guests' own risk. Diving is not permitted, and children must always be supervised by parents/guardians.
- •Housekeeping will be provided as per property rules (daily/alternate days). Extra cleaning requests may be chargeable.
- •Guests may request to extend their stay, subject to availability and advance payment.
- •Guests are encouraged to follow sustainable practices such as conserving water and electricity, avoiding littering, and respecting the local community and environment.
Additional Charges:
- • Bathtub charges: Duplex Rooms – ₹2,000 per room
- • Late Check-out: ₹500 per hour after 12:00 AM; full night charge after 2:00 PM.
- • Early Check-in (before 01:00 PM): ₹500 per hour, subject to availability.
- • Extra Guest: ₹1,000 per person per night beyond the standard occupancy (subject to maximum occupancy limits).
- • Extra Bed / Mattress: ₹700 per night, subject to availability.
- • Smoking inside rooms (where prohibited): ₹5,000 cleaning fee plus cost of damages (if any).
- • Pet Fee (if allowed): ₹500 per pet per night.
- • Lost Room Key: ₹1,000 replacement fee.
- • Unapproved Events / Parties / Shoots: Minimum ₹10,000 penalty plus eviction without refund.
- • Unregistered Visitors: ₹2,000 per visitor per night or immediate eviction at management's discretion.
B. Cancellation & Refund Policy
- •Full refund (100%) if cancellation request is received 15 days or more before the scheduled check-in date.
- •Partial refund (50%) if cancellation request is received between 10 and 14 days (inclusive) before the scheduled check-in date.
- •No refund if cancellation request is received less than 10 days before the scheduled check-in date.
- •No-shows will be charged 100% of the booking amount.
- •Guests can request rescheduling at least 7 days before check-in, subject to host approval and a 10% fee. Any difference in tariff (if higher) will be charged; no refund for lower rates. Rescheduled bookings are non-cancellable, and peak-date bookings (festivals, holidays, long weekends) cannot be rescheduled.
- •Any request to reduce the number of nights after booking confirmation will be treated as a cancellation and charged accordingly.
- •In events such as natural calamities, government travel restrictions, or similar, Staycation will offer to reschedule the stay or provide a credit voucher valid for 12 months, subject to availability. Refunds under force majeure will be handled case-by-case.
- •If stay duration includes any date that is a long weekend, a festival, or a gazetted state/national holiday, cancellation or reschedule requests cannot be entertained.
- •All refunds shall be credited in the original mode of payment within 14 working days of initiating the refund process.
- •Bookings made for events, shoots, conferences, or any activity for which the host had to make special arrangements cannot be cancelled or rescheduled.
- •Meal payments are non-refundable if the meals are not consumed by the guests.
- •For any booking-related queries, refund requests, or disputes, guests must contact StayIndia's Guest Support at hello@stayindia.co or call +91 77580 37523 within 7 days of check-out. All complaints will be acknowledged within 48 hours and resolved within 14 working days.
C. Payment Policy
- •100% payment for the accommodation is required to confirm a booking.
- •Accepted payment methods: Credit/Debit Card, UPI, Netbanking. Taxes (GST) and any service fees are additional unless otherwise stated.
- •A proper invoice/receipt will be issued for all payments.
D. Damage & Security Deposit Policy
- •A refundable security deposit of Rs. 3000 is charged at the time of check-in (online or in cash).
- •Any damage to property, furnishings, or appliances will be deducted from the deposit.
- •If damages exceed the deposit, guests will be liable for the additional amount.
- •Deposit will be refunded within 3–5 working days for online payments, and at the time of check-out for cash payments, subject to a successful inspection.
E. Pet Policy
- •Pets are allowed only in select properties. Please check property details before booking.
- •A pet fee (if applicable) may be charged for cleaning and maintenance.
- •Guests are responsible for cleaning up after their pets.
- •Pets must not be left unattended inside the property.
- •Any damage caused by pets will be charged to the guest.
F. Food & Beverages Policy
- •Outside food is not allowed.
- •Alcohol consumption is permitted within the property premises only.
- •If meals are included in the booking, they will be served as per fixed meal times and menu.
- •Guests can opt for meal options at an extra price. Meal payments have to be done at least 2 days prior to the booking for the concerned staff to take your order and source necessary items as the home is situated in a remote location.
- •Special dietary requests (vegan/gluten-free) must be informed in advance.
- •Guests are not permitted to use the kitchen unless specifically mentioned in the property listing. Exceptions may be granted, with prior permission, for essential use such as preparing infant meals.
- •Meal payments are non-refundable even if the meals are not consumed by the guests.
G. Child Policy
- •Infants below 5 years of age may stay free of charge if no extra bed is required.
- •Children aged 6 years and above will be considered as adults for occupancy purposes and will be charged as per the extra guest rate.
- •Extra beds or mattresses (if required) will be provided at an additional cost and are subject to availability.
- •Meal charges for children (if applicable) will be as per the property's meal plan and will be communicated at the time of booking.
- •Parents/guardians are solely responsible for the supervision and safety of their children at all times during the stay.
- •Children must not be left unattended in rooms, common areas, or outdoor facilities (such as gardens, pools, or recreational zones).
- •For properties with swimming pools or activity areas, children must be accompanied by parents/guardians. Diving, running near the pool, or unsafe play is strictly prohibited.
- •Guests are advised to carry all essential items for infants/children (such as baby food, milk, diapers, and medicines), as the property may be located in remote areas where such items are not readily available.
- •Management will not be held liable for any injury, accident, or mishap involving children during the stay.
- •Any damage caused by children to property, furnishings, or appliances will be chargeable to the parent/guardian.
